Rockauto sent me the wrong parts. They issued a refund but asked me to hold on to the w...

GetHuman5405131's Return an Order issue with Rockauto from October 2020

Help with my Rockauto issue
The issue in GetHuman5405131's own words
Rockauto sent me the wrong parts. They issued a refund but asked me to hold on to the wrong parts for * weeks. I do not want to hold onto them for * weeks. I'd like to return them immediately, however, there is no way to reach them. I asked them if they have the right part. They will not answer the questions.
they do not have a customer service phone number to call. So our time is unimportant. They should be able to verify they are sending the right parts.

GetHuman5405131 did not yet indicate what Rockauto should do to make this right.

Repeat
How GetHuman5405131 fixed the problem
They said I didn't need to send the parts back or hold onto them.
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Rockauto

Return an Order issue
Reported by GetHuman5405131
Oct 26th, 2020 - 4 months ago
Fixed
GetHuman5405131 shared how to fix
Seen by 4 customers so far
Similar issue to 6802 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman5405131 started working on this issue
Oct 26th, 2020 7:12pm
GetHuman5405131 confirmed the issue is fixed. Hooray!
Oct 29th, 2020 3:01am
GetHuman5405131 confirmed the issue is fixed. Hooray!
Oct 29th, 2020 3:04am