I bought an outer tierod end. Part* es******. The part comes in the right box, but when...

GetHuman5344723's customer service issue with Rockauto from October 2020

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The issue in GetHuman5344723's own words
Trying to fix my car for work last week. ... I bought an outer tierod end. Part* es******. The part comes in the right box, but when I open the part the number on the part is ES******. I was sent a replacement for that part and I have the same issue. Right number on the box and wrong part in the box. I would appreciate the right part being sent before saturday the **th. **** dodge nitro sxt. Part* es******. Could someone check the part in the box before shipping?
This was frustrating cause I should have had the correct part last week. Now a week later still have the wrong part. Now I have * wrong parts that I cant use and my car is still broke.
I would like the correct part by saturday the **th.
I been buying parts for * years. Dont buy anywhere else.
I was sent a replacement.
I have an issue with Rockauto too
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Tried exchanging a part from rockauto that arrived with the correct box for the p...Need to return a part to rockauto.I shipped a part to RockAuto Saturday. THe part was returned to me on Tuesday...I bought a steering shaft. RockAuto Order number: **********Part number: DORMAN...Call rockauto parts directly.Looking for knock sensor, part number SU ****.Exchange wrong parts for right partsright box wrong part. part was wrong and box looked like it had already been r...hi rockauto sent to many parts outMe to exchange wrong part for right parts
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Rockauto

Customer service issue
Reported by GetHuman5344723
Oct 7th, 2020 - 2 years ago
I have an issue with Rockauto too
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Seen by 11 customers so far
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Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman5344723 started working on this issue
Oct 7th, 2020 10:44pm