Sehr geehrte Damen und Herren,*es tut mir leid das ich sie nochmals anschreiben muss.*I...

GetHuman5322467's customer service issue with Rockauto from October 2020

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The issue in GetHuman5322467's own words
Sehr geehrte Damen und Herren,*es tut mir leid das ich sie nochmals anschreiben muss.*Ich habe bei "Auftragsstatus & R*ckgaben" anscheinend was falsches angekreuzt, es ist mir jetzt nicht mehr m*glich die Wasserpumpe (Garantie) zur*ckzusenden. "Kann nicht zur*ckgesendet werden". Auftrag ********* .*Auftrag ********* "Wir werden Sie per E-Mail benachrichtigen, sobald der Ersatz verschickt wird. Sie m*ssen den Artikel nicht zur*cksenden, aber bitte behalten Sie es f*r zwei Wochen, falls es doch zur*ckgesendet werden muss" Ich m*chte nicht noch solch eine Pumpe (GATES), ich w*rde eine AC DELCO nehmen und die Differenz bezahlen.*Die frage: "Stimmt die obige BESCHREIBUNG des Produkts mit dem *berein, was Sie f*r Ihr Fahrzeug bestellen wollten?" dort hatte ich versehentlich "Nein" angeklickt.*Mein Fahrzeug ist ein Dodge Ram *,* Liter Bj. ****, also passt die Wasserpumpe.*Ich k*nnte ihnen auch Videos zusenden, wo man sehen kann, das die Riemenscheiben der GATES Pumpen eiern.*MfG R.Denzin

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Rockauto

Customer service issue
Reported by GetHuman5322467
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 6234 others
0 customers following this

Timeline

GetHuman5322467 started working on this issue
Oct 1st, 2020 7:38pm

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