March **, ****, I ordered a fuel pump from RockAuto, Spectra * SP****M. Prior to arriva...

GetHuman-johcy's Exchange an Item issue with Rockauto from May 2020

22 views | 6749 similar | 0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-johcy to get a Rockauto rep on the line!
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-johcy's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-johcy's own words
March **, ****, I ordered a fuel pump from RockAuto, Spectra * SP****M. Prior to arrival I removed the original Ford pump, cleaned and flushed out the fuel tank, added fresh fuel. Upon arrival I installed the new pump. The car, **** Ford Escort started and ran normally. I had no problems. I do this kind of work, so I expected no problems. About three weeks out the car died and would not start. I got it to the shop to troubleshoot it. I found that there was **volts to the pump pig tail connector. I then connected jumpers from a different **v source to the pump pig tail, but the pump still did not run. After removing the pump I found the two power wires (red & black) had separated from the ring connector on the pump cap. I pulled the shrink tubing off the broken connectors and noticed some green corrosion on both connectors. * After several attempts I made contact with RockAuto, explained the situation and was provided a replacement pump of the same make and model. I went through the same scenario on installation, it started and ran. This time it lasted over a month, same problem but found no corrosion. * The solution I would request. Allow me credit for the cost of the original pump so I can add it to the purchase price of a different pump, different brand and possibility better quality. Free shipping on the pump I purchase, and a mailing label to return the faulty pump at no cost to me.*******@***.com

GetHuman-johcy did not yet indicate what Rockauto should do to make this right.

How GetHuman-johcy fixed the problem

We are waiting for GetHuman-johcy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-johcy fixes it.
This email address isn't valid

Rockauto

Exchange an Item issue
Reported by GetHuman-johcy
May 19th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 6749 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman-johcy started working on this issue
May 19th, 2020 2:52pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians