March **, ****, I ordered a fuel pump from RockAuto, Spectra * SP****M. Prior to arriva...

GetHuman-johcy's Exchange an Item issue with Rockauto from May 2020

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The issue in GetHuman-johcy's own words
March **, ****, I ordered a fuel pump from RockAuto, Spectra * SP****M. Prior to arrival I removed the original Ford pump, cleaned and flushed out the fuel tank, added fresh fuel. Upon arrival I installed the new pump. The car, **** Ford Escort started and ran normally. I had no problems. I do this kind of work, so I expected no problems. About three weeks out the car died and would not start. I got it to the shop to troubleshoot it. I found that there was **volts to the pump pig tail connector. I then connected jumpers from a different **v source to the pump pig tail, but the pump still did not run. After removing the pump I found the two power wires (red & black) had separated from the ring connector on the pump cap. I pulled the shrink tubing off the broken connectors and noticed some green corrosion on both connectors. * After several attempts I made contact with RockAuto, explained the situation and was provided a replacement pump of the same make and model. I went through the same scenario on installation, it started and ran. This time it lasted over a month, same problem but found no corrosion. * The solution I would request. Allow me credit for the cost of the original pump so I can add it to the purchase price of a different pump, different brand and possibility better quality. Free shipping on the pump I purchase, and a mailing label to return the faulty pump at no cost to me.*******@***.com

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Exchange an Item issue
Reported by GetHuman-johcy
May 19th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 6749 others
0 customers following this
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Description of the part
Make and model of car
Year of car


GetHuman-johcy started working on this issue
May 19th, 2020 2:52pm

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