March **, **** I ordered a Spectra fuel pump * SP****M. I removed the original pump fro...

GetHuman-johcy's Exchange an Item issue with Rockauto from May 2020

6 views | 6744 similar | 0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-johcy to get a Rockauto rep on the line!
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-johcy's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-johcy may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-johcy's own words
March **, **** I ordered a Spectra fuel pump * SP****M. I removed the original pump from a **** Ford Escort, I cleaned and flushed out the gas tank. Upon arrival I installed the new pump with out any problems, the car started and ran normally. I do this kind of work so I expected no problems. About three weeks out the , would not start for lack of fuel.I towed it back to the shop, cehck it and found ** volts to the pump pig tail but the pump would not run. Upon removing the pump I found that the both the Red and Black wires had broken off the ring connector in the pump cap.*pulling the shrink tubing off the broken ring connectors, I noticed traces of a green corrosion. After several attempts I finally made contact with RockAuto and was provided a replace

GetHuman-johcy did not yet indicate what Rockauto should do to make this right.

How GetHuman-johcy fixed the problem

We are waiting for GetHuman-johcy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-johcy fixes it.
This email address isn't valid


Exchange an Item issue
Reported by GetHuman-johcy
May 19th, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 6744 others
0 customers following this


GetHuman-johcy started working on this issue
May 19th, 2020 1:48pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians