Rockauto Customer Service Issues

FedEx was expected to deliver my part (Order #[redacted]92) by the end of Saturday, February 8th. When it didn't arrive, I checked the tracking and saw it went from Kansas to New Jersey and then back to Kansas. I contacted FedEx, and they informed me that it was put on the wrong truck. The new delivery date is now Thursday, February 13th, which is 5 days later and very inconvenient for me. I reached out to FedEx for a shipping credit, and they directed me to contact you. I am requesting a $25 shipping refund as this inconvenience was not caused on my end. Despite choosing Rock Auto for convenience, the high shipping cost is making it less cost-effective for me. I could have gone to my local parts supplier and purchased the same Goodmark bumper for a similar cost including shipping. Please address this issue with FedEx and process my shipping refund. Thank you in advance.

I ordered a left outer tail light but received the right side instead. I am supposed to receive more parts tomorrow and was informed I could return the incorrect item to the delivery person. When I tried to request an exchange online, it indicated that I needed to pay for the return label. I should not have to pay to return the item since I ordered the correct one. Your facility sent the wrong item, so I should not incur any extra costs or be inconvenienced with a return because of your company's error. I do not want a refund; I simply want the correct part to be sent without any additional charges.

Yesterday, I paid $[redacted] for shipping to receive my order today, but it will arrive tomorrow, which is not NEXT BUSINESS DAY as promised. If I wanted it on Wednesday, I would have chosen a different option. I request a refund for the shipping cost as the delivery did not meet the selected service level. I placed the order before noon yesterday. The order number is [redacted]39. Please provide a prompt response regarding this issue. Thank you.

Name: Von'Rico O'neal Order Number: [redacted]67 I recently purchased fuel injectors for my [redacted] Honda Accord Lx 2.3 V6 from your store. However, after buying them, I realized they are actually meant for a 3.0 V6 engine, which is different from mine. I have canceled the order, but I noticed that $90.27 was already deducted from my account. I am inquiring about the status of my refund. Alternatively, I may consider using the injectors for the correct part I intended to purchase. Thank you.

I am an elderly lady trying to assist my husband in locating a car part. I am struggling to navigate the online platform on my small tablet and unexpectedly found myself here. My husband requires a mounting bolt for the front lower control arm of a [redacted] Lincoln Mark VI. This particular bolt goes through the frame, the control arm bushing, and into the frame on the opposite side. Do you happen to have this part in stock? If not, could you kindly suggest where we can find it? Regrettably, he had to cut through the original bolt to remove it. Thank you for assisting a frustrated wife in dealing with her grumpy husband. Warm regards, Rose Marie Hoster.

I purchased a replacement part under order #[redacted]46 but later discovered it is for rebuilding the part, causing a delay in my project. I couldn't find a way to cancel this order modification on the website. To resolve this, I've bought a different brand of fuel injector at the regular price. I am worried about how I'll receive credit for the mistaken replacement order and the original one. Please guide me on the process for crediting the original order. Thank you.

Order #[redacted]16 had an issue as I received the wrong item in my package. Instead of the Power Seat Switch (item [redacted]6AC), I was sent the Ignition Coil (item 5[redacted] AF). When trying to process a return, Rockauto generated a return shipping label for the ignition coil, which weighs significantly more than the initial item. I need assistance in obtaining a return label that accommodates the weight of the ignition coil, so I can return it and receive the correct Power Seat Switch as per my original order.

I am experiencing a recurring problem with the second set of brake rotors I purchased from Rock Auto. The issue persists with both sets, as the rotors are once again warped. I recently returned the first set and received the new set, which I installed on my car three weeks ago. Shortly after driving, I noticed the same brake shudder and vibration. I had my brake system inspected by a local repair shop, confirming that the issue lies with the rotors. I am familiar with the return process for exchange or refund but would like to address this matter to prevent further back and forth exchanges. I expected Rock Auto to cover half of the shipping cost for the return, which has not happened yet. I would appreciate the opportunity to discuss this matter with someone to ensure a resolution. Thank you for your attention to this matter.

I bought 2 sets of rear rotors for my [redacted] Lexus LS [redacted], and both sets were warped. I've returned the first set, received the credit on my card, and now the second set has been confirmed as warped by a certified mechanic who found no underlying brake system issues. I need this resolved without further delay. Additionally, when returning the first set, I understood that Rock Auto was to cover half of the return shipping cost, which didn't happen. I kindly request someone to reach out to me to address these issues promptly before I have to initiate the return process again.

I am seeking new brake rotors and pads for my Pontiac G8GT. After researching, I found higher carbon content rotors at Autozone that offer 3 years of coverage. While the price is slightly higher, they provide a 20% discount if ordered online with free next-day delivery. However, Autozone only offers upgraded rotors for the rear, not the front, which is disappointing. I looked into an ACDelco professional package elsewhere but received a 5% discount code that will expire before I'm ready to purchase. Another supplier offers a 10% discount on any order but at a slightly higher total price. I prefer buying from the first source and hope to do so when they have a discount promotion soon. Thank you, Ron.

I recently received my Rock Auto order #[redacted]27 and was disappointed to find that the set of 6 spark plugs for my Ford Windstar did not match. Out of the six plugs, four were regular stock while two were old stock. This isn't the first time I have received old inventory from them; previously, I received CVJ boots that were dry rotted. When I contacted Rock Auto to report the issue, they wanted me to ship back the two spark plugs at my expense. This policy seems unreasonable and insulting, especially considering the situation. It feels like they are trying to get rid of old inventory by sending it to customers who paid full price for new items. I find this business practice dishonest and possibly illegal. If Rock Auto doesn't resolve this matter at their cost, I might have to reconsider doing business with them in the future. Their customer service used to be better, but now it seems nonexistent.

I received my Rock Auto order #[redacted]27 today and the set of 6 spark plugs for my Ford Windstar does not match. Four of the plugs seem to be regular stock while two are old stock. I suspect they included these old items as part of their closeout inventory reduction, hoping I wouldn't notice. This isn't the first time I've experienced this issue. I previously received CVJ boots that were dry rotted from sitting on a shelf for years. Despite paying for regular items, I ended up with closeout items that fell apart after a month of use, causing significant frustration after spending a whole weekend installing them. When I tried to address this problem with Rock Auto, they wanted to issue store credit for the two spark plugs but at my expense to return them. This approach seems unreasonable and disrespectful. It appears they knowingly tried to pass off old inventory under the guise of a regular order, which is not only dishonest but likely unlawful. If Rock Auto does not resolve this matter at their cost, I may reconsider doing business with them in the future. The decline in their customer service is disappointing, making me question continuing to support their company.

I received my Rock Auto order #[redacted]27 today and discovered that the set of 6 spark plugs for my Ford Windstar do not match. Four plugs are new stock while two are old stock. It seems they may have sent me these older plugs to clear out inventory, as I noticed a decrease in closeout items since I placed my order. This isn't the first issue I've had with Rock Auto. Previously, I received CVJ boots that were dry rotted from being on the shelf for years. Despite not purchasing closeout items, I received them and they didn't last more than a month before falling apart after installation, which was frustrating. When I tried to address the problem with Rock Auto, they offered store credit for the two spark plugs but requested I return them at my expense. This solution seems unreasonable and disrespectful. I believe it's unfair to sell me old parts at full price when I didn't want them to begin with. I'm requesting Rock Auto either sends me the correct parts I paid for or refunds me. If they cannot provide the products I ordered, a refund to my credit card would be acceptable. At this point, I am willing to return the entire order at their expense, as the savings are diminished by shipping and taxes.

I need assistance with a return for order # [redacted]00. The part I received, an Idle Air Control Valve with part number 22650AA192, did not work in my car. Despite confirming the part number with a Subaru dealer using my VIN, the part failed to function properly. Upon inspection, I noticed that the 'piston' was not extended enough, causing my car's RPM to fluctuate erratically. As this is an electronic component, I installed it into the Throttle Body, which exacerbated the issue. I have tried to return the part, but my request was denied. I would appreciate a refund for this item and assistance with the return process. Thank you.

I placed an order and entered my credit card details, but did not receive a confirmation. I am hesitant to reorder to avoid a duplicate. I previously requested help but have not received a response. Hoping to resolve this, I am open to communication via text at [redacted] or email at [redacted] Alternatively, you can reach me at home on [redacted]. I need guidance on returning the core alternator. Will a free return label be provided or at a reduced cost? Thank you. Sent from AOL Mobile Mail Get the new AOL app: mail.mobile.aol.com

I previously submitted a request and have not received a response. I am reaching out via text at [redacted] or email at [redacted], as well as my home phone at [redacted] in hopes of resolving the issue of the duplicate part order. It appears that the current communication process is not effective, and I am concerned about the service quality. I plan to share my experience on various platforms if I do not receive adequate customer support soon.

I attempted to purchase a Ford coil pack for my Ranger and ended up on a website called GeekPart instead of RockAuto, where I usually shop. The company seems to be based in New Jersey, which is puzzling. I'm used to the fast shipping from RockAuto's Pullup warehouse, and now I have an order with a company I didn't intend to use. I'm concerned if this redirection was intentional due to any involvement between RockAuto and GeekPart or if my session got hijacked. Unfortunately, it was Sunday when this happened, and I couldn't cancel the purchase. I hope you can shed some light on this situation. Thank you. - Richard W. P.

Dear Forum Members, I am writing to address an issue I encountered with an order I placed on March 6, [redacted] with Rock Auto. My order number is [redacted]73 for a rack and pinion assembly for my [redacted] Infiniti QX70 3.7 L. The part I received on March 9, [redacted] in Canada was not as described in the ordering information. The part number PSG0015 by Hitachi was supposed to be new with tie rod ends and an electronic solenoid, but what I received was labeled as remanufactured without the electronic solenoid or tie rod ends. The part had no official part number but was marked with 91FB1N7[redacted], indicating it was rebuilt. I am disappointed by this error and will be returning the part to Rock Auto, incurring additional costs. I would appreciate a resolution to this matter, as I will need to reorder a new part with the correct specifications. I can provide photos of the part if necessary. Thank you for your attention to this issue. Sincerely, Tom M.

Order No. [redacted]29 for an ACDELCO alternator, which was received on September 27, [redacted], has unfortunately failed just over 5 months ago. Since the alternator is covered under a 2-year warranty, I am looking to purchase a replacement and return the defective one for a refund. When attempting to arrange the return online, I encountered a slight complication. Despite finding the 2-year warranty information, when attempting to initiate the return as authorized, the system referred to the order as a replacement for order #[redacted]00. This led me to a similar page with the option to "Buy it again". I am uncertain about the implications of proceeding in this manner. I have researched instances of receiving faulty remanufactured alternators in succession, and I am seeking guidance on how to navigate this warranty process smoothly. Your assistance in this matter would be greatly appreciated. Thank you.

I purchased a rear outside door handle for my [redacted] Chevy Suburban with part number #[redacted]. Unfortunately, Rock Auto notified me they were out of stock after my electronic check payment went through. They are issuing a refund of $7.52 for the part, tax, and shipping. When I tried to reorder the same part, it is now priced at $12.80. I find this price discrepancy within a span of just 2 weeks concerning, especially since I bundled other parts to save on shipping costs. I believe I should be able to purchase the part at the original refunded price. My order number is #[redacted]00.