fedex said to contact rockauto for shipping for shipping fees cause fedex is a day late...

GetHuman4250125's customer service issue with Rockauto from January 2020

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The issue in GetHuman4250125's own words
fedex said to contact rockauto for shipping for shipping fees cause fedex is a day late....im providing there chat...........** Cynthia C: We provide commitment time by * pm to residential deliveries as we cannot confirm a specific delivery time. Although, we attempt to complete deliveries within the day before * pm as our drivers must return to the station before it closes. Our drivers cannot keep packages overnight in their vehicles.**You: so what do you do for being a day late** Cynthia C: You may contact your shipper*supplier and request a credit or refund on the transportation charges.**You: wouldn't that be fedex** Cynthia C: The shipping charges were processed on the shipper*supplier's account. If a credit*refund is eligible, it would be processed on their account. Therefore, you must contact your supplier for this request.

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Rockauto

Customer service issue
Reported by GetHuman4250125
Jan 14th, 2020 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 7174 others
0 customers following this

Timeline

GetHuman4250125 started working on this issue
Jan 14th, 2020 5:12pm

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