Tried exchanging a part from rockauto that arrived with the correct box for the part, b...

GetHuman3964912's customer service issue with Rockauto from November 2019

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The issue in GetHuman3964912's own words
Tried exchanging a part from rockauto that arrived with the correct box for the part, but the part inside the box was completely wrong. Rockauto sent me a return label for the exchange and an email confirmation said they would send the correct part as soon as the original item was confirmed or scanned by ups. However as soon as it was scanned I got an email saying they were crediting my account and deducting the cost of shipping. Even though their policy states that I'm not responsible for shipping costs in this situation.

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Customer service issue
Reported by GetHuman3964912
Nov 19th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 7282 others
0 customers following this


GetHuman3964912 started working on this issue
Nov 19th, 2019 10:33pm