I ordered * packs of Dorman Shock Absorber Bushings, Part Number ***** ORDER...

GetHuman-marywayn's customer service issue with Rockauto from October 2019

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The issue in GetHuman-marywayn's own words
I ordered * packs of Dorman Shock Absorber Bushings, Part Number ***** ORDER ********** on Oct *, ****. Received order but only * pkgs in order. We were short * pkgs. So sent in a request to get the other * pkgs and your company shipped them Oct *, **** - order said * replacements coming which would have fixed the order to correct, but when we got it there was only * pkg in there! and there should have been *. The packing list showed only * was shipped so why it got changed to * when should have been *, I don't understand. So I've tried to use your site to get my order fixed again to get one more pkg but it's not working as we have had no reply and that's not like you as you are a prompt company, so will try to get my order fixed this way. So to recap, I have paid for * packages on part ****** and have only received *. I still need that other one to fix my car. Thanks. Wayne Wilson

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Rockauto

Customer service issue
Reported by GetHuman-marywayn
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 24093 others
0 customers following this
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Timeline

GetHuman-marywayn started working on this issue
Oct 21st, 2019 9:17pm
GetHuman-marywayn indicated the issue is not fixed yet.
Oct 25th, 2019 1:39am
GetHuman-marywayn indicated the issue is not fixed yet.
Oct 26th, 2019 4:27am
GetHuman-marywayn indicated the issue is not fixed yet.
Oct 26th, 2019 9:25pm
GetHuman-marywayn indicated the issue is not fixed yet.
Oct 26th, 2019 10:00pm
GetHuman-marywayn indicated the issue is not fixed yet.
Oct 27th, 2019 3:02pm

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