We ordered sensors for a Volvo. They were received and installed. The check engine li...

GetHuman3789460's Return an Order issue with Rockauto from October 2019

Help with my Rockauto issue
First: share to improve GetHuman3789460's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3789460 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman3789460's own words
We ordered sensors for a Volvo. They were received and installed. The check engine light went out and it was assumed that all was well. After a few days the check engine light came back on and we put the auto into a shop for service. It appears that one of the sensors was bad so we had them replace the * sensors we received from Rock Auto to be sure the problem was resolved. It was. Our problem is that we do not have the original boxes the sensors came in but the repair service we used packed them in the boxes they took our sensors out of so we do have something to pack them in. Can we return these sensors to you? I think you will probably have to go back to the manufacturer to get reimbursement and at least one of the sensors will not be of use to anyone. Please advise.

GetHuman3789460 did not yet indicate what Rockauto should do to make this right.

How GetHuman3789460 fixed the problem

We are waiting for GetHuman3789460 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockauto

Return an Order issue
Reported by GetHuman3789460
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 23990 others
0 customers following this

Timeline

GetHuman3789460 started working on this issue
Oct 18th, 2019 5:23pm