I received pistons from order ********** . I did not look in the box when they came in...

GetHuman3776139's customer service issue with Rockauto from October 2019

Help with my Rockauto issue
First: share to improve GetHuman3776139's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3776139 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman3776139's own words
I received pistons from order ********** . I did not look in the box when they came in. The box was repacked by fedex and was not in a rock auto box with the tape on it. After waiting * weeks for my machine work to be finished,I looked at the pistons. They were dented and the lands between the rings was broken off on ! piston. I tryed calling your corpret office and using the website to contact you ,but it said ** days went by,no help. Fedex has the pistons now to determine if they are at fault. I cant put my engine together.

GetHuman3776139 did not yet indicate what Rockauto should do to make this right.

How GetHuman3776139 fixed the problem

We are waiting for GetHuman3776139 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman3776139
Oct 16th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 23915 others
0 customers following this

Timeline

GetHuman3776139 started working on this issue
Oct 16th, 2019 3:52pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians