I thought that I ordered a Bosch fuel pump and a Brute Power strainer. I ended up with...
GetHuman3754062's customer service issue with Rockauto from October 2019
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The issue in GetHuman3754062's own words
I was trying to get a person at rockauto. No such luck ... I thought that I ordered a Bosch fuel pump and a Brute Power strainer. I ended up with a Brute power fuel pump and a strainer also I received a Bosch fuel pump. I wanted the Bosch up and the Brute Power strainer. I don't need the Brute power pump.My Debit card was charged twice. How do I return what I don't need and get a refund?What rockauto needs is a customer service phone. You can't talk or email anyone. You have to do it their way. That *****. Gethuman will be waiting forever to talk to someone. I called several numbers and I did not get any response. I ended up buying a return label and sending the pump back. I am now waiting on a refund.
No email or phone contacts. They have lost me as a customer. All my friends.know what happened so they won't use them either.
To late to make it right. Bad customer service.
Better service. Been doing business for a couple of years. No more with them.
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