I have an unusual situation in that I need to speak with a human about a Ford Motor Co...

GetHuman3853998's Question About a Part issue with Rockauto from October 2019

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman3853998's own words
I have an unusual situation in that I need to speak with a human about a Ford Motor Co warranty on an alternator I purchased from Rockauto. Unfortunately, the remanufactured item I purchased failed. At the time of purchase, Rockauto didn’t offer a brand new version. Due to the failure, I purchased a brand new alternator yesterday, October **, ****, now that Rockauto offers the brand new version. So, I’m wanting to return this failed part per warranty. I don’t need to exchange it for another remanufactured item since I’ve purchased a new item. So I’m looking for guidance in deciphering the warranty on this failed part. My name is Mike Lecamus, Phone ***-***-*****I would appreciate a call to clear up my questions.*Thank you, and I hope to hear from you.

GetHuman3853998 did not yet indicate what Rockauto should do to make this right.

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Rockauto

Question About a Part issue
Reported by GetHuman3853998
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 24418 others
0 customers following this

Timeline

GetHuman3853998 started working on this issue
Oct 30th, 2019 2:41pm

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