I purchased two Monroe Front Struts Quick-Strut for may Buick **** Enclave. Installed t...

GetHuman-clsshark's Exchange an Item issue with Rockauto from September 2019

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The issue in GetHuman-clsshark's own words
I purchased two Monroe Front Struts Quick-Strut for may Buick **** Enclave. Installed the Struts and was finishing up with the Tires on and back on the ground. Finish torqueing the Upper Strut mounts to ** foot pounds and only (*) Studs on right side was able to reach that setting, the third stud did not click at **, so continued slightly and Stud broke off. Went to the left side and used same setting, but did not get to setting, one of these * studs seemed soft when tightening. The Strut were ******. My order number is *********. Would like to exchange these items for replacements or Upper Strut Bracket. Note: I have not removed the new Struts from the Car, if a replacement is okay, would like for the replacements be send and I will remove and package at the same time I install the new ones. As Soon AS Possible.*Thanks*Rick Savage

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Rockauto

Exchange an Item issue
Reported by GetHuman-clsshark
Sep 29th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 23232 others
0 customers following this

Timeline

GetHuman-clsshark started working on this issue
Sep 29th, 2019 8:50pm