Order placed * days ago shows it was shipped but DHL says they have never picked it up...

GetHuman2885924's customer service issue with Rockauto from May 2019

Help with my Rockauto issue
The issue in GetHuman2885924's own words
Order placed * days ago shows it was shipped but DHL says they have never picked it up. I can't believe that I need to wait until it is * days overdue before I am *ALLOWED* to contact Rock Auto for assistance, and even then, only via their website. Terrible customer service policy - of Lack Of Customer Service.
GetHuman2885924 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman2885924 fixed the problem
I was never able to contact them. No email or phone numbers that would lead to a human. Rock Auto apparently FINALLY shipped my package yesterday -- the same day it was supposed to ARRIVE. So I will get my order, but several days late. I would encourage people to find another place to order auto parts - having a phone number and a customer service department will be a requirement for me, going forward.
Please help with my Rockauto issue
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Rockauto

Customer service issue
Reported by GetHuman2885924
May 8th, 2019 - 2 mons ago
I have an issue with Rockauto too
Fixed
GetHuman2885924 shared how to fix
Seen by 4 customers so far
Similar issue to 15495 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman2885924 started working on this issue
May 8th 1:29pm
GetHuman2885924 confirmed the issue is fixed. Hooray!
May 9th 5:28pm