The cabin air filter I ordered on order ********* will not fit my **** Lincoln MKX.

GetHuman2605785's customer service issue with Rockauto from March 2019

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The issue in GetHuman2605785's own words
Replace the cabin air filter in my **** Lincoln MKX ... I did mention that I wanted RA to replace the wrong filter with one that will fit my car.*The best way would be to send a return label and once they have the wrong filter in good condition issue me a credit so I may reorder a correct filter.
Although the warranty was for ** days, I ordered before I needed to replace my old one so that I would have one on hand. I tried to replace the old one today, so it has never been in service yet and a warranty should start the day you put in service.
Send me a return mailing label for the wrong filter, then give me credit in order for me tho order the correct one postage paid, because I have already aid postage.
I just found about how good Rockauto is in **** and I have placed three orders with them so far. I also have told friends about Rockauto.
I tried to use their website, but because it is past the warranty time you can not do that.
I have an issue with Rockauto too
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Rockauto

Denso ***-**** Cabin Air Filter
Customer service issue
Reported by GetHuman2605785
Mar 27th, 2019 - a mon ago
I have an issue with Rockauto too
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Seen by 11 customers so far
Similar issue to 13139 others
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Timeline
GetHuman2605785 started working on this issue
Mar 27th 6:47pm
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Mar 27th 7:10pm
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Mar 27th 7:10pm