I ordered a brake caliper for my care on Dec. **, ****. It arrived in a timely manner a...

GetHuman-radunn's customer service issue with Rockauto from March 2019

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The issue in GetHuman-radunn's own words
I ordered a brake caliper for my care on Dec. **, ****. It arrived in a timely manner and was installed on my car. Around two weeks later, while on my way to work, I went to apply the brakes and found my pedal going to the floor and not being able to stop. I had to manually downshift my automatic transmission and use the E-brake to stop. I made it to my job and was able to inspect the brakes. I found that my new caliper was leaking brake fluid from between the caliper piston and seal. When I went to remove the caliper for return the next day, I found that all of the brake fluid had leaked from my master cylinder reservoir. I thought, Oh well, since I had to bleed the brakes anyway, it would be a little more trouble to bleed them all. I installed my old caliper and sent the new back for replacement at the end of February, I'm sure it was. I had to pay return shipping for the faulty product. I didn't like it, but did it anyway. A few days later, I get a replacement caliper in the mail. I install it and bleed the brakes, but can't get any resistance in the brake pedal. Its like the brake system is full of air. I repeatedly bled the brakes to no avail. I ended up doing research and found that on my car model, if at any time the master cylinder goes dry, the automobile has to be taken to a dealership and hooked up to a scan tool to actuate the ABS pump motor to purge out the air. I knew this was costly and found a scan tool to purchase that would be cheaper than going to a dealership. It cost me around $***.** for the tool. I use the scan tool to actuate the ABS pump motor and bleed the brakes again. I finally have resistance when pressing the brake. I had also purchased a manual vacuum pump, which I was out around $**.** due to not having someone to help me at all times. Anyway, I continually bleed my brakes until I feel the brakes are right. then I go for a test drive. As I am driving, I continuously apply the brakes to test them and I feel like there is air still in the brake system. I don't know how, after all of the brake bleeding I have performed. When I get home, I notice that around the inside of the left front wheel is covered in brake fluid. That is the side that I replaced the caliper on. so I remove the wheel and inspect the caliper and brake lines. I got my girlfriend to press the brake pedal and found brake fluid coming out of the caliper in the same place as the other replacement. Now, instead of a replacement, I would like a refund. What if I get another one and it is fine for a while, then have my daughter in the car with me and it goes bad too? I do not trust the Cardone brand of calipers now. I might go with another manufacturer, but would prefer a refund. Sorry for the long story. Thank You! My order No. *********

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Rockauto

Customer service issue
Reported by GetHuman-radunn
Mar 25th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 13014 others
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GetHuman-radunn started working on this issue
Mar 25th, 2019 4:44pm