My name is Amy Donelson. I have ordered a few parts from you guys. My address that thes...

GetHuman2590226's customer service issue with Rockauto from March 2019

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The issue in GetHuman2590226's own words
My name is Amy Donelson. I have ordered a few parts from you guys. My address that these parts are shipped to is ** Halsey Drive Hutchinson Kansas *****. The last order I put in was for an alternator for a **** Kia Sorento refurbished. I received a core not one that had been refurbished. I still have this part, I received it this last Thursday someone came by to put the part in on Friday. That's when it was discovered it was a core. I went ahead and purchase a refurbished alternator from O'Reilly's in my town Hutchinson Kansas. I need to send you this core back. I do not feel I should have to pay shipping and I would also like a refund as soon as possible because at this point in time I have spent $*** for a refurbished alternator to finally get my car fixed.

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Rockauto

Customer service issue
Reported by GetHuman2590226
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 47 customers so far
Similar issue to 13017 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman2590226 started working on this issue
Mar 25th, 2019 5:05pm