I purchased a brake master cylinder.*ACDELCO, * ** **M*****I installed it into my Ford...

GetHuman-wilborbo's customer service issue with Rockauto from March 2019

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The issue in GetHuman-wilborbo's own words
I purchased a brake master cylinder.*ACDELCO, * ** **M*****I installed it into my Ford Escape. However, after many attempts to bleed my brakes, I realized that the new Master Cylinder was the problem. Initially, I planned to send back the faulty item and receive then install a replacement. But, even though the brakes were soft, it was still necessary to use the vehicle. I ordered another and paid for it. When going to the RockAuto site, I could not change the status from "return and replace", to :buy another and then return the original for a refund". The original is now being delivered to you. Its FedEX tracking number is **********************.*It is due to arrive ********.*Will I expect to receive a refund once the item is received by you?*Thank you, Wilbor Boyd

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Rockauto

Customer service issue
Reported by GetHuman-wilborbo
Mar 15th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 12451 others
0 customers following this
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Timeline

GetHuman-wilborbo started working on this issue
Mar 15th, 2019 4:43pm
GetHuman-wilborbo confirmed the issue is fixed. Hooray!
Mar 15th, 2019 4:44pm