Need help replacing the shocks.

GetHuman-cuperus_'s customer service issue with Rockauto from March 2019

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Help with my Rockauto issue
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Description of the part, Make and model of car, and Year of car
The issue in GetHuman-cuperus_'s own words
Replace the longer shocks with shorter shocks. ... Received the Rancho ****** shocks on *** Thursday and I had opened one shock box and noticed that the shock base was too long for my application, held the shock in position and noticed that there was only less than * inches of travel, these shocks were not installed as the bushing bag isn't even opened and the other shock is still in the shipping box, when I had requested for a return on the order I accidently clicked on installed and it told me that they are now nonreturnable, so I am asking for replacement shocks of Rancho ******, please help. The order number is *********.
I will even pay the shipping if needed.
Replace the shocks with Rancho ******
I will be there to buy more if they would call back.
Just looked for shock mount extensions to make these shocks work.
I have an issue with Rockauto too
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Rockauto

Rancho ******
Customer service issue
Reported by GetHuman-cuperus_
Mar 12th, 2019 - 5 mons ago
I have an issue with Rockauto too
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Seen by 8 customers so far
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Timeline
GetHuman-cuperus_ started working on this issue
Mar 12th 2:03pm