Order number *********. Due to unforeseen weather conditions I was unable to attempt to...

GetHuman2321055's customer service issue with Rockauto from February 2019

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The issue in GetHuman2321055's own words
Order number *********. Due to unforeseen weather conditions I was unable to attempt to install the item, headlamp assembly part number TY **-****-**-*. This item does not fit my vehicle. I am past the return date, though no attempt to install the item was made and I have the original packaging for the item. **I have dealt with Rockauto before and have had great success, I would like to continue this relationship. I also purchase items through my work account attached to this email. *****@***.com.**Please advise if you are willing to allow me to return this item.**I have been attempting returning this items through your website with no results.
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Rockauto

Customer service issue
Reported by GetHuman2321055
Feb 27th, 2019 - 3 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 1 customer so far
Similar issue to 11752 others
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Timeline
GetHuman2321055 started working on this issue
Feb 27th 9:45pm