Sirs: *Re: Order **********. *This order was to be delivered on *** but was 'non-delive...

GetHuman-etzinn's customer service issue with Rockauto from January 2019

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The issue in GetHuman-etzinn's own words
Sirs: *Re: Order **********. *This order was to be delivered on *** but was 'non-delivered' on this date and rescheduled to ***. The parcel carrier indicated 'No Access'. That is absurd! My porch is wide open to the street. The package was 'delivered' on *** at *:** PM. I taped a LARGE (*.*" X **") printed sheet on my front door requesting "USPS - RING BELL" I had, using the USPS web site, requested tracking and delivery information be sent to my computer. No bell was rung at the time of the delivery. At *:** PM I looked out and did not find the package. The USPS carrier indicated that is was by the front door. I tried to call my local PO at *:** AM EST this morning, ***. BUT NO ANSWER! I tried to call the customer care *** number at USPS but was told that there would be a ONE HOUR WAIT for an agent. This is unacceptable. When you contact USPS to try to resolve this non delivery*theft of package issue please be aware that I tried to reach USPS to report this issue myself. I request that Rock Auto REPLACE the missing*stolen parts while you investigate. Please, using the tracking number, look up the details of the path of the package and see that the details of delivery attempts are quite clear. It may be also noted that my porch is wide open to the street and that I live right down the street from an elementary school. What is visible from the street is 'Fair Game' to passing students and maybe their parents. Be assured that Rock Auto is NOT and and is far from the first company to lose a delivery to passing persons and that is why I carefully track deliveries by computer notification and by leaving a 'Ring Bell' note for USPS, UPS, FedEx and DHL delivery people! Thank you for your attention to this troubling matter, *Sincerely, *Eric Zinn
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Rockauto

Customer service issue
Reported by GetHuman-etzinn
Jan 8th, 2019 - a mon ago
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