ordered brake parts on order number ********. item JBR****XL was not with the original...

GetHuman-timklei's customer service issue with Rockauto from January 2019

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The issue in GetHuman-timklei's own words
ordered brake parts on order number ********. item JBR****XL was not with the original order. Reported this and the sent me what was supposed to be a replacement. what I received was a rotor way to big. The JBR****XR was correct but the replacement XL part is twice the size of the XR. I'm just now reporting this because in between getting most of the correct order and the supposed correct replacement a medical issue occurred preventing me from installing until now. Can I send back what is wrong and you send me the correct part? *Thanks
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Customer service issue
Reported by GetHuman-timklei
Jan 4th, 2019 - 4 mons ago
I have an issue with Rockauto too
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Seen by 3 customers so far
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GetHuman-timklei started working on this issue
Jan 4th 3:11pm