About two years ago I ordered front struts for my **** GMC Envoy. I ordered part * Monr...

GetHuman-rflip's customer service issue with Rockauto from December 2018

41 views | 9303 similar | 0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-rflip to get a Rockauto rep on the line!
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rflip's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rflip may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-rflip's own words
About two years ago I ordered front struts for my **** GMC Envoy. I ordered part * Monroe *********. When I put them on I noticed that the front dipped about * & ***" Over time it appeared to me it sunk even more. I recently put new struts on two other Envoys and neither sunk at all. I measured several Envoys and they all measured approx *" higher in the front than my car. Did I order the wrong struts? Did I get the wrong struts? When I checked the new against the old, ( before I installed them ) ,the new were actually a few inches longer than the old struts. I expected the front to raise a bit but it sank???*Can you look into this and provide me with an answer. My order * was ******** **********Thanks,* Ron

GetHuman-rflip did not yet indicate what Rockauto should do to make this right.

How GetHuman-rflip fixed the problem

We are waiting for GetHuman-rflip to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rflip fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rflip
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 9303 others
0 customers following this


GetHuman-rflip started working on this issue
Dec 26th, 2018 3:53am

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians