I bought these parts to improve the quality of the ride on my vehicle. but after instal...

GetHuman1719018's customer service issue with Rockauto from December 2018

1 view
 | 
8686 similar
 | 
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman1719018 to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1719018's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1719018 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman1719018's own words
I bought these parts to improve the quality of the ride on my vehicle. but after installation of the front control arms the car started pulling to the left really hard even after having it professionally aligned two times at two different shops.* I tried calling Rockauto at both numbers but could not get through.* So I sent Rockauto an email, But it went unanswered. I waited a week or more for a response but there was no response from Rockauto. So I tried everything I could think of.* I took it through the mountain here, on the curvy roads and it drove a little better afterward.* I thought I had it working ok so I wrote another email to Rockauto saying I thought it was driving better. No answer from Rockauto but after driving it on the highway for a little while it went right back to pulling really hard to the left.** The reason I bought new control arms was, the bushings were worn on the original control arms and I wanted to tighten up the suspension on my **** Toyota Avalon.* It never pulled to the left or right before. It always drove really nice but with a little looseness in the steering. The New Mevotech control arms made it pull sooo hard to the left that I had to fight the steering wheel just to keep it straight on the road. * I had it professionally aligned two different times at two different shops. And it still pulled hard to the left after each alignment. So then I ordered struts a whole year earlier than I would have, to rule out any problem with the struts.* Nothing I did made it stop pulling, I even adjusted camber stronger on the left to compensate for the pulling. Nothing Helps ! * * The car has never been wrecked or bent in any way and the problem only started after I installed the new Mevotech control arms. ** The car is in great condition for its age ****, and has at this time ***,*** original miles on it, Gentle Miles, Not a lot for a Toyota Avalon.** New Control arms are supposed to restore caster to original tolerance and they are also supposed to be within *.** Preferred of each other Preferred setting is **.*** but these Mevotech control arms have almost a whole degree more caster on the right. That is a lot of difference, and I think this is the biggest reason for the pulling. The Original Control Arms have *.*** difference. Also after removing the Mevotech control arms, I examined them more closely and found that they do not line up with the original control arms. They do not match. The Mevotech Control Arms don't match each other either. Off by at least ***" in two different directions.** These New Control Arms have Less than *** Miles on them. And I cannot use them because they are defective.** I studied your site for a long time to get the best parts you had and still keep them stock performance. I chose the Mevotech Premium Control Arms because of what your site said about them and because they had a LifeTime Warranty. they were the second best you had, I bought them as a set because I wanted them to match with precision.** I don't know if they are for a different model car, But they are defective, And they pull so hard to the left that I cannot keep them on the car. I have removed them from my car and put the original control arms back on with new bushings installed and now it drives normal again. It doesn't pull anymore. So it is confirmed, The control arms from Mevotech were the problem. ** I still want new control arms. My original suggestion was to send these back to Rockauto and have them replaced with the AC Delco Control Arms. They are slightly less expensive but have a lifetime warranty. I Do Not want to go through this hassle again, Installing and Removing parts that don't match is very hard on me and the car.* I do not want to replace them with the same brand. I feel the same problem is absolutely going to be the same with the replacements if they are the same brand and part numbers. I am seriously disabled and have had a hard time getting all this done in the time allowed by your return policy.*** I am ASTONISHED that you have not e-mailed me back. ! !* * I think we should be able to find a solution together. I really cannot afford to loose $**.** Ea. $***.** cost of the two control arms , Let alone the shipping costs.* * The cost for the AC Delco Professional Control Arms are $**.** Ea. $***.**. for * Part * **D***** and * **D***** plus shipping,. I think these are matching parts but the part numbers are so far apart I'm not real sure.** Will you Please get back to me on this issue, As I don't know what else to do at this time.**Robert Shipley*** Pinon Rd.*Edgewood, New Mexico ****** ***) ***-**********@***.com
GetHuman1719018 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman1719018 fixed the problem
We are waiting for GetHuman1719018 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1719018 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman1719018
Dec 8th, 2018 - 5 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 1 customer so far
Similar issue to 8686 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1719018 started working on this issue
Dec 8th, 2018 8:30pm