August **** I ordered a brake actuator for an ** Toyota Prius. I then paid my Toyota d...

GetHuman-edsterga's customer service issue with Rockauto from November 2018

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The issue in GetHuman-edsterga's own words
August **** I ordered a brake actuator for an ** Toyota Prius. I then paid my Toyota dealer $***.** to install the part in September ****. It never worked correctly. After contacting Rockauto, I purchased a second brake actuator with the understanding I would return the defective part for full refund plus the core.*I received the second brake actuator from Rockauto in October **** and had it installed by the Toyota dealer in November **** for an additional $***.** . It also was defective, and my car was undrivable, causing me to need to rent a car for $***.** to drive while Toyota installed a working brake actuator. I had to pay for both the part and the installation. ***Because Rockauto sold me not one, but two defective brake actuators which never worked correctly, I am out $****.**.**I understand your policy to not pay for installations on warrantied parts. However, I feel this is a different situation since I was sold defective parts (twice!)which never worked correctly. This is not a case of parts working and then going bad. **I feel appropriate resolution would be financial compensation.
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Rockauto

Customer service issue
Reported by GetHuman-edsterga
Nov 28th, 2018 - 9 mons ago
I have an issue with Rockauto too
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GetHuman-edsterga started working on this issue
Nov 28th, 2018 3:23am