August **** I ordered a brake actuator for an ** Toyota Prius. I then paid my Toyota d...

GetHuman-edsterga's customer service issue with Rockauto from November 2018

8197 similar
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-edsterga to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-edsterga's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-edsterga may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-edsterga's own words
August **** I ordered a brake actuator for an ** Toyota Prius. I then paid my Toyota dealer $***.** to install the part in September ****. It never worked correctly. After contacting Rockauto, I purchased a second brake actuator with the understanding I would return the defective part for full refund plus the core.*I received the second brake actuator from Rockauto in October **** and had it installed by the Toyota dealer in November **** for an additional $***.** . It also was defective, and my car was undrivable, causing me to need to rent a car for $***.** to drive while Toyota installed a working brake actuator. I had to pay for both the part and the installation. ***Because Rockauto sold me not one, but two defective brake actuators which never worked correctly, I am out $****.**.**I understand your policy to not pay for installations on warrantied parts. However, I feel this is a different situation since I was sold defective parts (twice!)which never worked correctly. This is not a case of parts working and then going bad. **I feel appropriate resolution would be financial compensation.
GetHuman-edsterga did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-edsterga fixed the problem
We are waiting for GetHuman-edsterga to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-edsterga fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-edsterga
Nov 28th, 2018 - 9 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 8197 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-edsterga started working on this issue
Nov 28th, 2018 3:23am