Order* ******** for (*) Monroe LE*****:P Rear struts w* all wheel drive and (*) Motorcr...
GetHuman-moyershk's customer service issue with Rockauto from November 2018
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-moyershk to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-moyershk's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-moyershk's own words
Get a "correct" Motorcraft FRONT strut for **' Tempo AWD. ... Order* ******** for (*) Monroe LE*****:P Rear struts w* all wheel drive and (*) Motorcraft AM***G Front Gas charged cartridge All Wheel drive. *One of the AM***G Frt struts was correct to the description and the picture, the other was incorrect, (has a "rear" mounting style flange) and it's damaged, (the neoprene bumper was in pieces & protective sleeve was detached). You sent me a replacement AM***G and it's the "rear" style mount again & damaged in the same way! The "correct" AM***G I received has a part number on the box, F**Z-*****-C. All I want is another "correct" FRONT strut !*Please contact me at my e-mail address: *****@***.com*OR call me at *-***-***-****.**Regards, Kris Moyer
That they have a part number (AM***G) with two completely different parts associated with it. Their online description and provided photo are what I ordered and got (*) of, but the *nd (*) is incorrect and the replacement is also incorrect.
send me the proper front strut.
used them before with little to no problems.
I have an issue with Rockauto too
How GetHuman-moyershk fixed the problem
We are waiting for GetHuman-moyershk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.