Order* ******** for (*) Monroe LE*****:P Rear struts w* all wheel drive and (*) Motorcr...

GetHuman-moyershk's customer service issue with Rockauto from November 2018

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The issue in GetHuman-moyershk's own words
Get a "correct" Motorcraft FRONT strut for **' Tempo AWD. ... Order* ******** for (*) Monroe LE*****:P Rear struts w* all wheel drive and (*) Motorcraft AM***G Front Gas charged cartridge All Wheel drive. *One of the AM***G Frt struts was correct to the description and the picture, the other was incorrect, (has a "rear" mounting style flange) and it's damaged, (the neoprene bumper was in pieces & protective sleeve was detached). You sent me a replacement AM***G and it's the "rear" style mount again & damaged in the same way! The "correct" AM***G I received has a part number on the box, F**Z-*****-C. All I want is another "correct" FRONT strut !*Please contact me at my e-mail address: *****@***.com*OR call me at *-***-***-****.**Regards, Kris Moyer
That they have a part number (AM***G) with two completely different parts associated with it. Their online description and provided photo are what I ordered and got (*) of, but the *nd (*) is incorrect and the replacement is also incorrect.
send me the proper front strut.
used them before with little to no problems.
Yes
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Rockauto

front struts for my **** Ford Tempo with AWD.
Customer service issue
Reported by GetHuman-moyershk
Nov 26th, 2018 - 10 mons ago
I have an issue with Rockauto too
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Seen by 9 customers so far
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GetHuman-moyershk started working on this issue
Nov 26th, 2018 5:19pm