Good morning! There were some parts order on my debit card that wasn't ordered by me...

GetHuman-lapamela's customer service issue with Rockauto from November 2018

2 views
 | 
8018 similar
 | 
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-lapamela to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-lapamela's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lapamela may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-lapamela's own words
Good morning! There were some parts order on my debit card that wasn't ordered by me. My debit card information was hacked by someone and they used my card to purchase some items. I tried calling your company on Monday but you don't have a customer service department to talk to. I was transferred over to some other company who said they were your competitors. There were charges up to $**** made on my account to your company. I have one of the two packages that was charged to my account. How can we resolve this issue?
GetHuman-lapamela did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-lapamela fixed the problem
We are waiting for GetHuman-lapamela to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lapamela fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-lapamela
Nov 23rd, 2018 - 10 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 2 customers so far
Similar issue to 8018 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lapamela started working on this issue
Nov 23rd, 2018 3:54pm