Hello RockAuto Customer Service,**I visited yesterday my US brokerage company Kinek Inc...

GetHuman1548103's customer service issue with Rockauto from November 2018

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The issue in GetHuman1548103's own words
Hello RockAuto Customer Service,**I visited yesterday my US brokerage company Kinek Inc., *** Walnut Street,Champlain, NY *****, tel:** ********** and I received my order ********. I asked the clerk to open the package to be sure that everything is in good conditions (this is something I do every time). In the package I received * BOSCH, **CA wiper blades, as per my order, in good condition and another box which was open and damaged - picture **. Originally I ordered A SET of blades for my MINI as fallows: VALEO ********S, Set (the picture on your site and the price is also for a set of blades) - picture **, so I expected to receive a set of blades, but there was a single blade. I told the clerk about this and asked to sign the invoice - picture **. In addition the single blade was damaged and now is good for nothing - pictures ** *, *, *.*I will ask you humbly to help me resolve this problem. I will accept to send me, with no additional cost to me, the SET of blades for my MINI, as per my order, but this time on my home address: *Rostislav Tzvetkov***, rue Cedar*Dollard-des-Ormeaux, QC, H*B *H*,Canada*The second possibility is to refund me for this item plus the shipping cost and the brokerage fee will be on me.*Looking forward to hear from you. **Kind regards,**Rostislav Tzvetkov, Eng.

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Rockauto

Customer service issue
Reported by GetHuman1548103
Nov 12th, 2018 - 2 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 7566 others
0 customers following this

Timeline

GetHuman1548103 started working on this issue
Nov 12th, 2018 10:45pm

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