You sent me the wrong parts. I ordered GMB ***-**** and was sent GMB ***-****

GetHuman-doudad's customer service issue with Rockauto from November 2018

8 views
 | 
7522 similar
 | 
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-doudad to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-doudad's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-doudad may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-doudad's own words
The parts that were sent to us are not the parts that came in the box. Parts should have been for rear wheel bearing and hub assembly door a **** Matrix AWD. part number was GMB***-****. Instead we received GMB***-***. Boxes have not been opened because they are front wheel bearings for a Nissan. We would like to return these parts for a full refund. The proper parts are no longer in stock. We will have to reorder the proper parts. We need a free shipping label sent to the email address below as this was not our error. The reason it took this long to get to the parts is because the box stayed in the car until the mechanic was able to work at it. Due to unforeseen curcumstances, there was death in the family and other members were injured resulting in many months of recovery.
GetHuman-doudad did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-doudad fixed the problem
We are waiting for GetHuman-doudad to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman-doudad fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-doudad
Nov 11th, 2018 - 4 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 8 customers so far
Similar issue to 7522 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-doudad started working on this issue
Nov 11th, 2018 5:11pm