Order confirmation * ********.*Requested warranty replacement on Oct **, ****. Have NOT...

GetHuman1393259's customer service issue with Rockauto from October 2018

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The issue in GetHuman1393259's own words
Order confirmation * ********.*Requested warranty replacement on Oct **, ****. Have NOT received instructions and a return authorization code.*Received part on Aug **. It worked OK for a few weeks then turned intermittent. It cuts in and out erratically and causes my car to stall. My Actron AutoScanner Plus (OBDII code scanner which also includes a MAF sensor output vs time graph) shows this MAF part failing and freezing at a Mass Air Flow reading of *.** pounds*minute. (This is too low.) Normal values for my car at idle are around *.** to .*** and show a continuous small fluctuation of about *.**. The new replacement part (O*C * ********) I received on Oct ** is working normally so far. Please follow up promptly on my second request for warranty replacement of the defective part. I will return it following your instructions.**Russell Pigioni******@***.com

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Rockauto

Customer service issue
Reported by GetHuman1393259
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 6776 others
0 customers following this

Timeline

GetHuman1393259 started working on this issue
Oct 22nd, 2018 9:13pm

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