I ordered a part (a window regulator) on October **. I paid an extra **.** to have it s...

GetHuman1322992's customer service issue with Rockauto from October 2018

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman1322992's own words
I ordered a part (a window regulator) on October **. I paid an extra **.** to have it shipped next business day express. I got an email that they were unable to verify that the funds were currently available in my account and that they would have to wait until October ** to begin processing my order. The total amount of the order ( including Next Business Day Express) was only **.** and there is over *,***.** in that account. I've never had this problem before. I've wasted hours and hours of time and it's almost virtually impossible to reach them. They have the worst customer service that I have ever encountered. Order number ********.
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Rockauto

Customer service issue
Reported by GetHuman1322992
Oct 12th, 2018 - a mon ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 6452 others
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Timeline
GetHuman1322992 started working on this issue
Oct 12th 12:58am