I have order a part thru RockAuto and I got charged twice at **.** each time now I have...

GetHuman-nickisot's customer service issue with Rockauto from October 2018

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The issue in GetHuman-nickisot's own words
I have order a part thru RockAuto and I got charged twice at **.** each time now I have an overdraft fee as well of $** each transaction. This site says awaiting payment but it clearly has taken it out twice. I need to know why its taking out my card and saying awaiting payment when I have proof of this in my bank statement. Please help in resolving this issue. I submitted the correct info for billing and shipping. Need to know whether or not I am going to receive this part or all my money back.
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Rockauto

Customer service issue
Reported by GetHuman-nickisot
Oct 11th, 2018 - a mon ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 6422 others
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Timeline
GetHuman-nickisot started working on this issue
Oct 11th 2:55pm