I provided an incorrect address for my parts to be shipped. The correct address was...
GetHuman-iconphot's customer service issue with Rockauto from September 2018
Help with my Rockauto issue
First: share to improve GetHuman-iconphot's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-iconphot to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-iconphot may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-iconphot's own words
I provided an incorrect address for my parts to be shipped. The correct address was **** and the number provided is ****. FedEx driver claims the parts to be delievered. The address does not exist therefore it is undelieverable. Rock auto is sending me to fedex, fedex is sending me to rock auto. I am stuck in the middle with no parts, out the money and the car is still broke down. What does rock auto want to do to resolve this issue? My company writes for the automotive industry so I am watching this resolution quite closely.
GetHuman-iconphot did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-iconphot fixed the problem
We are waiting for GetHuman-iconphot to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.