Have not gotten a call back from a customer service rep

GetHuman1187379's customer service issue with Rockauto from September 2018

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The issue in GetHuman1187379's own words
Trying to return the ignition coils that weren't installed into the Santa Fe ... I ordered * ignition coils for my ** Santa Fe and before had a chance to have someone install them, a piston broke in my engine. The car and parts are still sitting in NY where the parts were shipped. I need to return them as the car is no longer driveable**Thank you
Would Like a refund for these parts as the car is off the road and not driveable
I have ordered all my parts for this call thru Rock Auto as well as several other of my friends
I have an issue with Rockauto too
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Rockauto

Customer service issue
Reported by GetHuman1187379
Sep 23rd, 2018 - 2 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 7 customers so far
Similar issue to 5782 others
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Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman1187379 started working on this issue
Sep 23rd 4:00pm
GetHuman1187379 shared this issue with friends on Facebook
Sep 23rd 4:05pm