On August **th I shipped parts back through FedEx. The parts were delivered on Tuesday...

GetHuman-ham_'s customer service issue with Rockauto from September 2018

26 views | 5529 similar | 0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-ham_ to get a Rockauto rep on the line!
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-ham_'s own words
I'm trying to get my refund. The parts were sent and received. ... On August **th I shipped parts back through FedEx. The parts were delivered on Tuesday August **th and KJITU signed for them. The problem that I have is I haven't received my refund for the parts that were returned. The order number for the return is ********. My name is Cheryl Mack. My address is *** Glenn Bryant Rd Hinesville, Ga *****. I would like to get this matter taken care of as soon as possible.
I sent the parts in a timely manner and never received my refund. I never got a chance to speak to a human at all, never got a call from anyone concerning the matter at hand.
I want my refund.
I'm a new customer, I expected much better.
How GetHuman-ham_ fixed the problem

We are waiting for GetHuman-ham_ to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ham_ fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-ham_
Sep 17th, 2018 - 3 years ago
Fixed
Seen by 26 customers so far
Similar issue to 5529 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman-ham_ started working on this issue
Sep 17th, 2018 1:15am
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 18th, 2018 7:55pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 18th, 2018 8:02pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 18th, 2018 8:02pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 18th, 2018 8:04pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 19th, 2018 7:52am
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 19th, 2018 2:32pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 20th, 2018 1:54pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 20th, 2018 5:46pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 21st, 2018 6:01pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 22nd, 2018 12:48am
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 22nd, 2018 10:04pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 26th, 2018 7:43pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 29th, 2018 9:55am
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 29th, 2018 11:42pm
GetHuman-ham_ indicated the issue is not fixed yet.
Sep 30th, 2018 12:04pm
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 2nd, 2018 2:37pm
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 4th, 2018 10:59pm
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 4th, 2018 11:25pm
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 6th, 2018 5:44pm
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 7th, 2018 11:33am
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 8th, 2018 1:25pm
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 10th, 2018 12:29am
GetHuman-ham_ indicated the issue is not fixed yet.
Oct 11th, 2018 6:17am