I bought two parts from you a week ago and when the part got to my house the part picke...

GetHuman-er_er_'s customer service issue with Rockauto from September 2018

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The issue in GetHuman-er_er_'s own words
I bought two parts from you a week ago and when the part got to my house the part picker ordered the wrong parts they were off by one letter I need to return these parts and I need to receive the correct parts but itbsaybi have to pay like * dollars to ship them back to you. I do not believe that is fair I shouldn't have to pay more money to ship back what was wrong in the first place. All I want is the right parts I have been dealing with you guys for about * years and never had any problems I am a very happy customer. But I just feel like I shouldn't have to shell out any more money to receive the correct parts I ordered in the first place. My name is Eric Rego and i would like you to contact me back please and thank you
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Rockauto

Customer service issue
Reported by GetHuman-er_er_
Sep 21st, 2018 - 6 mons ago
I have an issue with Rockauto too
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Seen by 7 customers so far
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Timeline
GetHuman-er_er_ started working on this issue
Sep 21st, 2018 8:28pm