Order ********. Rockauto Site listed Wix filter WL***** as compatible with my vehicle...

GetHuman-carpworl's customer service issue with Rockauto from August 2018

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman-carpworl's own words
Order ********. Rockauto Site listed Wix filter WL***** as compatible with my vehicle (**** Hyundai Santa Fe V*) . WL***** is physically different than the stock filter, and not listed as compatible with my vehicle on the Wix Website (wixfilters.com). This part should not have been listed as an option for my vehicle on the Rockauto site. I should not have to pay return shipping for an item Rockauto listed as compatible, but was not. I have already paid shipping for the item I needed, but don't get the right item. The correct filter is Wix WL*****. Rock auto should make things right by: providing an RMA number for free return shipping of the incompatible filters (* total), and ship the correct filters (WL*****) at no cost to me. I would be happy to pay the $*.** price difference per filter, for the correct filter. I've always had great service from RA, and rely on its parts recommendations. In fact, that is one of the best things about RA* they take the guesswork out of getting the right part. Unfortunately, they missed the mark this time.**Thank you for your time.*Scott Carpenter

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Rockauto

Customer service issue
Reported by GetHuman-carpworl
Aug 30th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4889 others
0 customers following this

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GetHuman-carpworl started working on this issue
Aug 30th, 2018 3:02am