Sent a park back for warranty got an email back saying that sparked went to the wrong p...

GetHuman995826's customer service issue with Rockauto from August 2018

Help with my Rockauto issue
The issue in GetHuman995826's own words
Sent a park back for warranty got an email back saying that sparked went to the wrong place that they could forward it for $*.** the part was ordered by my mother she has recently passed away and I have cancelled the credit card that it was build on the system will not let me pay for it with my card or change any data on the order so we're stuck in limbo I need to talk to someone it's a $*.** fee which I'd be glad to pay but the system will not take it
GetHuman995826 did not yet indicate what Rockauto should do to make this right.
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Rockauto

Customer service issue
Reported by GetHuman995826
Aug 21st, 2018 - 3 mons ago
I have an issue with Rockauto too
Fixed
Seen by 6 customers so far
Similar issue to 4513 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman995826 started working on this issue
Aug 21st 7:50pm
GetHuman995826 indicated the issue is not fixed yet.
Aug 21st 9:36pm
GetHuman995826 indicated the issue is not fixed yet.
Aug 22nd 9:15pm