I have several questions:***. The part is not in the original box. It is in the box tha...

GetHuman-aabinger's customer service issue with Rockauto from August 2018

Help with my Rockauto issue
The issue in GetHuman-aabinger's own words
I have several questions:***. The part is not in the original box. It is in the box that the CORRECT*axle shaft came in, from Autozone. Are you going to refuse to refund my*money because of this?*** Are you going to pay for shipping? It will cost almost $** to ship it.*It's heavy.**This is important. I will not send the part back unless I get a firm answer*promptly.**Alan Binger**On Sun, Aug **, **** at *:** AM RockAuto Customer Service *******@***.com* wrote:*** Your email could not be received because Ticket ********* has been closed.** If you have additional questions, please use our Help** *http:**www.rockauto.com*help** pages. If you have a new order issue,** please report it using our Order Status and Returns page** *https:**www.rockauto.com*orderstatus**.**** Thank you,
GetHuman-aabinger did not yet indicate what Rockauto should do to make this right.
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How GetHuman-aabinger fixed the problem
I talked to them and we came to an agreement. Simple. Done and done.
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Rockauto

Customer service issue
Reported by GetHuman-aabinger
Aug 17th, 2018 - a yr ago
I have an issue with Rockauto too
Fixed
GetHuman-aabinger shared how to fix
Seen by 4 customers so far
Similar issue to 4378 others
0 customers following this
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Timeline
GetHuman-aabinger started working on this issue
Aug 17th, 2018 7:52pm
GetHuman-aabinger confirmed the issue is fixed. Hooray!
Aug 19th, 2018 12:18am