Alternatar J purchased was found to be defective.On line effort to get assistance continually unsuccessful.customer service number listed on website goes to corporate office where you are told” we do now provide customer service. For assistance website is available ** hours a day. Which continually fails .what is the point in that”customer service “number? No rock auto representative called me all day. ???

GetHuman-lusterbr's customer service issue with Rockauto from August 2018

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The issue in GetHuman-lusterbr's own words
Return defective and get replacement ... Ordered alternator recently was not charging battery properly my mechanic did electrical diagnostic found a short in alternator. Online return no help not finding Any recent order under both emails I provided. No clue Daniel. Brett Luster ***-***-**** need to return and get replacement ASAP need car Sunday.NOT FIXED.NO HELP!
I need the vehicle for planned trip Sunday.Also my wife needs it for work .
Too late to get and have installed before trip.Return for a refund. Can you k return for refund. Keep me as a keep me as a customer.Now I’m going to have to purchase the one to make the trip.. now I’m going to have to purchase to make the trip. At substantially higher price. Awesome ! Guess I will advise otherwise from now on.
Been ordering since ** years approximately.First problem. I tell every one “Rock Auto .Great prices good product, good service.Check them out” check the mail check them out
Asked * other mechanics .Bith told me probable short in your alternator.
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Rockauto

Altrnater
Customer service issue
Reported by GetHuman-lusterbr
Aug 8th, 2018 - a yr ago
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GetHuman-lusterbr started working on this issue
Aug 8th, 2018 10:21pm
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Aug 9th, 2018 2:57pm
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Aug 10th, 2018 2:59am
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Aug 10th, 2018 3:19am
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Aug 10th, 2018 3:21am
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Aug 10th, 2018 3:21am
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Aug 10th, 2018 3:22am
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Aug 10th, 2018 3:26am
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Aug 13th, 2018 9:43pm
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Aug 13th, 2018 9:47pm
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Aug 13th, 2018 9:49pm
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Aug 13th, 2018 9:49pm
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Aug 13th, 2018 9:50pm