After receiving one faulty CV axle for my ** FJ cruiser and having it fail less than...

GetHuman967385's customer service issue with Rockauto from August 2018

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The issue in GetHuman967385's own words
After receiving one faulty CV axle for my ** FJ cruiser and having it fail less than ** hrs after install (order *********), i worked out a plan with my shop (proactive automtive, Calgary AB) where I would order a new exact part and have it installed today and I would ship back the defective part. My Truck is in the shop now and I have photo and video from the shop showing the new part (order ********) is damaged and will likely have the same outcome. I’m hoping to have Rockautos support in returning both parts for a full refund. At this point to get driving again I have been forced to purchase another product, locally.
GetHuman967385 did not yet indicate what Rockauto should do to make this right.
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Rockauto

Customer service issue
Reported by GetHuman967385
Aug 8th, 2018 - 7 mons ago
I have an issue with Rockauto too
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Seen by 3 customers so far
Similar issue to 3989 others
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Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman967385 started working on this issue
Aug 8th, 2018 6:20pm