My friend Bruce Rossiter has purchased a set of front drive shafts from you, unfortunat...

GetHuman-archervm's customer service issue with Rockauto from July 2018

1 view
 | 
3598 similar
 | 
0 following
Help with my Rockauto issue
First: share to improve GetHuman-archervm's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-archervm to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-archervm may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-archervm's own words
My friend Bruce Rossiter has purchased a set of front drive shafts from you, unfortunately both of the items were left side only . He returned one of the left shafts as per your instructions and requested that a right shaft be sent to replace the wrong shaft . The issue is that there has been no clear response to indicate if the new part has been sent. If you would kindly contact myself, or Bruce with a more detailed response regarding the status of the proper right side axle. My name is Gordon Lentz ( a Rockauto customer) number:***-***-**** email *****@***.com*Thank you for your timely response. *Kind Regards,*Gordon Lentz*CEO Archer Investments Inc.
GetHuman-archervm did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-archervm fixed the problem
We are waiting for GetHuman-archervm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-archervm fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-archervm
Jul 28th, 2018 - 10 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 1 customer so far
Similar issue to 3598 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-archervm started working on this issue
Jul 28th, 2018 5:08am