tracking numbers ********************** and *********************** not delivered due t...

GetHuman864329's customer service issue with Rockauto from July 2018

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The issue in GetHuman864329's own words
I have tried tracking these items through usps with the tracking numbers. As of July ** they were sent back to Rock Auto. I need these parts for a tune up, as in California we have to have smog testing done, i have purchased these parts elsewhere and would like my vise card credited. ... tracking numbers ********************** and *********************** not delivered due to incorrect address. usps states parts returned to sender. please credit my visa card. i will be getting parts elsewhere. not sure how orginal address with your company got changed. i have been ordering parts at **** W. Bussey st. San *Bernardino, ca ***** for over a year now. This is a problem for me to have to track my own parts down.
I am very frustrarted due to the fact that i can not talk to anyone in regards to fixing this problem be it my address being changed. Rock auto has no Customer Service Representatives to talk to to fix this situation. this is the first time i have had issues with this company and it is time consuming on my part to track these parts down. not to mention i have tried to contact your company with this txt to my phone to help resolve this issue and i have never recieved a txt to send a code to you. **** who knows how to resolve my issue. without a live customer service rep. you all **** royally
i would like a refund generated to my visa account on record and a email stating when this will happen
I have been ordering parts from you for well over * yrs and have never had such and issue. i am always giving this company a high *. i am know having second thoughts as to order from amazon
no i am very frustaited at this point
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Rockauto

pvc valve and grommet* * spark plugs for a **** mazda *** dx
Customer service issue
Reported by GetHuman864329
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2934 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman864329 started working on this issue
Jul 9th, 2018 8:17pm
GetHuman864329 indicated the issue is not fixed yet.
Jul 11th, 2018 5:37am
GetHuman864329 indicated the issue is not fixed yet.
Jul 11th, 2018 5:50am

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