why cant I get a resonse from custom*er sevice? Ive tried several times now with no res...

GetHuman856006's customer service issue with Rockauto from July 2018

3 views | 2867 similar | 0 following
Help with my Rockauto issue
First: share to improve GetHuman856006's odds
Strength in numbers! Companies respond better when others are watching.
Try having Rockauto call you again?
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman856006 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman856006's own words
why cant I get a resonse from custom*er sevice? Ive tried several times now with no resonse about I had paid shipping of $**.** for my order with Order********* in which the U.S.P.S. wants a additional $**.** to pick up some of the order as it was weight and * boxes as they told me, that was the problem. I would like to know if im going to be reimburst for this or just eat more shipping cost. I would even take a credit for another order in the future as I have sevral different things that need parts for. Please contact me at ***-***-****, or email at *****@***.com . No answer last few times,do u have customer service every phone number i called it was for customer service but dont do it over the phone and said he had to go couldnt tie uo*p the line for important calls, guess customer d*service isnt one of them. Any Resonse to this??????

GetHuman856006 did not yet indicate what Rockauto should do to make this right.

How GetHuman856006 fixed the problem

We are waiting for GetHuman856006 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman856006 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman856006
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2867 others
0 customers following this

Timeline

GetHuman856006 started working on this issue
Jul 7th, 2018 3:53am