A phone call please.

GetHuman-briantof's customer service issue with Rockauto from June 2018

Help with my Rockauto issue
The issue in GetHuman-briantof's own words
order the right parts. ... order ********. The kit DRK***A bearings are the wrong size. Your system says it fits my truck **** Dodge **** *x* *.*L. I have the truck in pieces and pulled the front differential out and can read Timken JLM******. The kit DRK***G matches existing bearings with JLM****** in that kit. It is more expensive and I am ok with that. I need a return label for the DRK***A which says it fits my truck but it is wrong in your system. How do we proceed?
The parts listed for my truck do not work.
Send me the right parts
I did not open package, I just need a return label and the right kit.
Communication is horrible. Business is built on a repeat customer base. I see problems with that in the future.
I have an issue with Rockauto too
How GetHuman-briantof fixed the problem
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Rockauto

Your system is wrong.
Customer service issue
Reported by GetHuman-briantof
Jun 28th, 2018 - 10 mons ago
I have an issue with Rockauto too
Fixed
Seen by 18 customers so far
Similar issue to 2604 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman-briantof started working on this issue
Jun 28th, 2018 9:29pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 1:03am
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 10:30pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 10:31pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 10:31pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 10:32pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 10:36pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 29th, 2018 10:36pm
GetHuman-briantof indicated the issue is not fixed yet.
Jun 30th, 2018 3:51pm
GetHuman-briantof indicated the issue is not fixed yet.
Jul 2nd, 2018 5:03am