GetHuman-briantof's customer service issue with Rockauto from June 2018
Help with my Rockauto issue
The issue in GetHuman-briantof's own words
order the right parts. ... order ********. The kit DRK***A bearings are the wrong size. Your system says it fits my truck **** Dodge **** *x* *.*L. I have the truck in pieces and pulled the front differential out and can read Timken JLM******. The kit DRK***G matches existing bearings with JLM****** in that kit. It is more expensive and I am ok with that. I need a return label for the DRK***A which says it fits my truck but it is wrong in your system. How do we proceed?
The parts listed for my truck do not work.
Send me the right parts
I did not open package, I just need a return label and the right kit.
Communication is horrible. Business is built on a repeat customer base. I see problems with that in the future.
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