I placed an order for two parts rotors and emergency brake shoes and went to check out...

GetHuman-sayscare's customer service issue with Rockauto from June 2018

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Help with my Rockauto issue
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The issue and preferred resolution, in GetHuman-sayscare's own words:
I placed an order for two parts rotors and emergency brake shoes and went to check out and they had received a billing receipt on my cell phone like I always do that states that $**.** the Acura amount of the transaction was taken out of my account and I am being told that they cannot refund me when they’re the ones I took the money out I have proof on my phone and receipt that the money has been taken yet I keep getting emails that state that my billing address is in accurate which is why they will not refund me and And also saying that they cannot charge me because myAddress is wrong get a ** from here several times. I would no longer like to purchase these parts I would just like a refund of the money that has been taken because I know it’s been taken from Ricardo like I said I have the receipt
I trust that Rockauto will make this right and come up with a resolution that is fair.
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Rockauto

Customer service issue
Reported by GetHuman-sayscare
Jun 25th, 2018 - 2 mons ago
I have an issue with Rockauto too
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Seen by 3 customers so far
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GetHuman-sayscare started working on this issue
Jun 25th 9:47pm