Wrong amount of refund was refunded!

GetHuman763037's customer service issue with Rockauto from June 2018

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The issue in GetHuman763037's own words
My part order was $**.** including s*h. I was supposed to only be changed "a discounted" amount of $*.** which should've made my refund $**.**. Instead, Im being told I paid $**.** for s*h. That's wrong. To add insult, there's no customer service representative to speak to. Please refund me my correct amount of $**.**. $**.** is incorrect.**Thanks**Tia Johnson
Give me the correct amount of money due back to me. I did not select a special s*h cost. I selected $*.** special discounted return offered by Rock auto.
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Rockauto

Customer service issue
Reported by GetHuman763037
Jun 8th, 2018 - a yr ago
I have an issue with Rockauto too
Fixed
Seen by 7 customers so far
Similar issue to 695 others
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Timeline
GetHuman763037 started working on this issue
Jun 8th, 2018 2:06pm
GetHuman763037 indicated the issue is not fixed yet.
Jun 8th, 2018 3:13pm
GetHuman763037 indicated the issue is not fixed yet.
Jun 8th, 2018 3:23pm
GetHuman763037 indicated the issue is not fixed yet.
Jun 9th, 2018 3:26pm
GetHuman763037 indicated the issue is not fixed yet.
Jun 9th, 2018 3:26pm