I would like to Return merchandise received under order ********. Parts in question are...

GetHuman-habsman's customer service issue with Rockauto from June 2018

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The issue in GetHuman-habsman's own words
I would like to Return merchandise received under order ********. Parts in question are(ANSA MZ***** and EMI EE*****). Total value of these parts are ***.**$ USD. When opting to use return label on your site I am informed that return costs are ***.**$ . This makes returning item useless. Considering , that these are the same part by two different manufacturers ordered in error due to misleading part description. Ansa part is described as Muffler resonator and is listed in "Muffler" parts tab and the Eastern exhaust is listed as Tail Pipe under "Tail Pipe" tab in parts section for my vehicle a Mazda MPV ****. My intent was obviously to order * muffler and * tail pipe , and since i didn't receive all parts required I had to take other measures to fix my exhaust system. However i find myself faced with receiving a *$ refund if i use you return process on your web site. Can you please offer a reasonable solution to this problem.
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Rockauto

Customer service issue
Reported by GetHuman-habsman
Jun 6th, 2018 - a yr ago
I have an issue with Rockauto too
Fixed
Seen by 8 customers so far
Similar issue to 253 others
0 customers following this
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Timeline
GetHuman-habsman started working on this issue
Jun 6th, 2018 9:51pm
GetHuman-habsman indicated the issue is not fixed yet.
Jun 7th, 2018 1:47pm
GetHuman-habsman indicated the issue is not fixed yet.
Jun 8th, 2018 2:59pm
GetHuman-habsman indicated the issue is not fixed yet.
Jun 12th, 2018 2:58pm