I purchased a steering rack and pinion rack from you on *********.*It is defective. Yo...

GetHuman748861's customer service issue with Rockauto from June 2018

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman748861's own words
I purchased a steering rack and pinion rack from you on *********.*It is defective. You do not have the replacement so you offer a refund or store credit. With either choice whenI go to purchased
GetHuman748861 did not yet indicate what Rockauto should do to make this right.
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Rockauto

Customer service issue
Reported by GetHuman748861
Jun 4th, 2018 - 5 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 15 customers so far
Similar issue to 412 others
2 customers following this
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Timeline
GetHuman748861 started working on this issue
Jun 4th 5:58pm